Customer Service Center

Open Browse Items and add products to your cart. Then go to Cart & Checkout, adjust quantities and click Proceed to checkout. Choose your delivery address and payment method, then place the order. Sign in first so the order is saved to your account.

At checkout you can choose Cash on Delivery (pay when your order arrives) or ConnectIPS QR (scan and pay instantly). If an order is still unpaid, open it from Past Orders and use the Pay Now QR.

Yes. Enter the code in the coupon box on the checkout page and apply it before placing the order. The discount is shown in your order total. A code is rejected if it is disabled, not yet active, expired, or your subtotal is below its minimum order amount.

Go to Past Orders and open the order. Its progress moves through Pending → Processing → Shipped → Out for Delivery → Delivered, and the payment status is shown on the same page.

Open the order from Past Orders and send a note in its Messages section. Our team replies there, so the whole conversation stays with that order.

Add or edit addresses in Delivery Addresses, then pick one at checkout. If the order is already processing, submit a ticket and we will update it if it has not shipped yet.

Raise a support ticket from Order Support Tickets with the order number and a short description. You can follow replies and add comments on the ticket until it is resolved. Return options depend on the item.

Your message goes straight to our sales team and they will contact you on the number or email you gave, usually within one business day. Use the form on this page for product questions, quotes or bulk pricing.

Yes. Register a business account to order as a company. Business customers can view and export a statement of their orders from their account.