CUSTOMER REWARD PROGRAM

D-TECH – Earn Money by Sharing Problems via Tickets

Customer Reward & Free Service Program

Share genuine problems related to D-TECH products or services through the D-TECH App or Web Portal and earn Rs. 500 in service credits for every valid and approved ticket.

Program Overview

D-TECH TRADING introduces a Customer Reward Program that allows customers to earn service credits by reporting genuine problems related to products supplied or services provided by D-TECH.

Customers can submit tickets, receive support, and earn rewards after verification and approval by D-TECH Management.

Customer Rewards

1 VALID TICKET
Rs. 500
5 VALID TICKETS
Rs. 2,500
10 VALID TICKETS
Rs. 5,000
SUPPORT RESPONSE TARGET
5 Minutes

Rewards are provided as service credits, not cash, after management approval.

1. What Problems Can You Report?

Customers can report any genuine problem related to D-TECH products or services.

✓ OLT or ONU not working properly
✓ OTDR not working or showing errors
✓ Fusion splicer machine problems
✓ Delay in customer support or response
✓ Incorrect ledger, invoice or billing issues
✓ Product quality or service-related problems
✓ Any other genuine issue related to D-TECH products or services

2. Service Credit Rewards

Approved Tickets Service Credits
1 Valid Ticket Rs. 500
5 Valid Tickets Rs. 2,500
10 Valid Tickets Rs. 5,000

Example: If a customer submits 10 different genuine tickets and all are approved, the customer earns Rs. 5,000 in service credits.

Important: Rewards are issued only after ticket verification and approval by D-TECH Management.

3. Customer Support – 5-Minute Response

D-TECH aims to provide fast and reliable customer support.

Step Support Process
Step 1 Create a ticket through the D-TECH App or Web Portal.
Step 2 Our team calls or responds within 5 minutes during support hours.
Step 3 The team reviews the problem and provides an estimated resolution time.
Step 4 The support team follows up until the issue is resolved.
Step 5 All ticket updates and solutions are recorded in the system.

4. Rules and Guidelines

Rule Details
1. Ticket Submission Tickets must be submitted through the customer's own D-TECH App or Web Portal account.
2. Eligible Products and Services Only problems related to products supplied or services provided by D-TECH qualify.
3. Other Suppliers Products purchased from other suppliers are not eligible unless the relevant service was provided by D-TECH.
4. Ticket Verification Every ticket will be reviewed and verified by D-TECH Management.
5. Reward Value Customers earn Rs. 500 in service credits for each valid and approved ticket.
6. Monthly Reward Calculation The monthly reward calculation period runs from the 26th of the previous Nepali month to the 25th of the current Nepali month. Tickets created from the 1st to the 25th are counted in the current month's rewards. Tickets created on or after the 26th are counted in the following month's rewards. Only valid and approved tickets qualify.
7. Reward Validity Earned service credits must be used within the applicable monthly reward period, ending on the 25th of the relevant Nepali month.
8. Reward Transfer Customers may transfer earned service credits to friends or other customers for equipment servicing at D-TECH.
9. Service Credit Usage Service credits can only be used to pay equipment service fees at D-TECH.
10. Eligible Equipment Credits may be used for servicing fusion splicers, OTDRs, fiber cleavers and optical power meters (OPM).
11. No Cash Withdrawal Service credits cannot be withdrawn as cash or used to purchase new products.
12. Duplicate Tickets Multiple tickets for the same unresolved problem will not qualify for additional rewards.
13. Invalid Tickets False, incomplete, misleading or unrelated tickets will not